Terms & Conditions

1. Introduction

These terms govern booking and renting games from Crazy Games BH in the Kingdom of Bahrain. By completing payment you accept them; the time of acceptance and the version of the terms are stored with your booking.

2. Booking and duration

• A booking is for one day: the set-up time and the pick-up time fall on the same date, and the displayed price is the price for that day.
• Set-up must be at least 6 hours after the moment of payment.
• The minimum rental is 3 hours, and bookings open up to 90 days ahead.
• When payment starts, the time slot is held for 10 minutes. If payment is not completed in that time, the slot is released.
• Delivery, set-up, maintenance and pick-up are free within the delivery areas shown.

3. Prices and discounts

• Prices are in Bahraini dinars and include delivery, set-up and pick-up.
• Second-game discount: with two or more games in one booking, the most expensive game is charged in full and every other game gets 50% off. On equal prices, one is charged in full and the rest are discounted.
• Optional add-ons (such as the soap pitch) are charged at their full price and are not covered by the 50% discount.

4. Payment

• Payment is made online through Tap Payments (Benefit, credit cards, and Apple Pay where available). We do not store your card details.
• A booking is confirmed only once the gateway confirms the payment. If the payment fails or is cancelled, there is no booking and nothing is charged.

5. Cancellation and refunds

You can cancel from “Bookings” at any time and for any reason. The amounts are shown to you before you confirm:

• Before delivery: 50% of the booking total is kept and the rest is refunded.
• After delivery: 70% of the booking total is kept and the rest is refunded.
• “Delivered” is the status our crew records when the game reaches your location, and it decides which rate applies.
• Example: a booking totalling BHD 100.000. Cancel before delivery: BHD 50.000 is kept and BHD 50.000 is refunded. Cancel after delivery: BHD 70.000 is kept and BHD 30.000 is refunded.
• Refunds go back to the original payment method through the payment gateway and may take several working days depending on your bank.
• A cancelled booking earns no cashback. Cashback used on a cancelled booking returns to your wallet with its original expiry date (less its share of the cancellation fee when the fee is larger than the amount paid in cash).

6. Rescheduling

• Rescheduling is free in the app when requested 48 hours or more before the original set-up time.
• The new time is subject to availability and to the 6-hour rule.
• Within 48 hours, rescheduling is not available in the app; message us on WhatsApp and we will try to help, subject to availability.

7. Cashback

• You earn 5% of the amount actually paid (after discounts and after any balance used) on every booking.
• It is added to your wallet once the booking is completed, i.e. after the game has been picked up.
• Each amount is valid for 2 months from the date it is added, and we remind you 7 days before it expires.
• Cashback can be used on future bookings only, in full or in part, soonest-to-expire first. It cannot be exchanged for cash or transferred.

8. Your responsibility for the site

• Space: you are responsible for making sure the area fits the game with its safety margin. Sizes are shown on each game page, with a tool to check.
• Ground: it must be level, clean and free of sharp objects.
• Power: air-inflated games need a safe power outlet nearby for the whole rental.
• Access: there must be an entrance that allows the game to be brought to the set-up spot.
• If set-up is not possible because of space, ground, power or access, the booking is treated as a cancellation after delivery.

9. Safety and use

• Adult supervision: a responsible adult must supervise children for the whole time the game is in use.
• No shoes, sharp objects, food or drinks inside inflatables, and the number and age of players must follow the guidance our crew gives at set-up.
• The customer is responsible for the game and its accessories from set-up until pick-up, and bears the cost of damage caused by misuse, negligence or loss.
• Do not move the game, unplug the blower or alter the anchoring. If anything goes wrong, contact us immediately; maintenance is free.
• Crazy Games BH is not liable for injuries resulting from ignoring safety instructions or from lack of supervision.

10. Weather

• For your safety, inflatables may not be set up or kept running in strong wind, rain or heavy dust.
• If our crew decides before delivery that conditions are unsafe, we will offer a free reschedule or a full refund.
• If the weather turns after set-up, play must stop, the game must be cleared at once, and you should contact us.

11. Your data

We use your name, mobile number, address and location only to fulfil the booking and to contact you about it. We do not share them with anyone other than the providers needed to process payment and delivery.

12. Contact

For any question or complaint, message us on WhatsApp at +973 3777 3328. These terms are governed by the laws of the Kingdom of Bahrain.